You Have Questions, We Have Answers
Frequently Asked Questions
If you have insurance you’re probably covered! We work with a variety of insurances. Whether you have in-network or out-of-network behavioral health coverage, we do all the work for you so that you can focus less on costs and more on your well-being. Call: (212) 575-GROW (4769) or email us at email@example.com to find out if we accept your insurance.
We work with a wide variety of clients. Many of our clients are struggling with anxiety, depression, addictive behaviors, substance abuse, identity issues, body image issues/disordered eating, and career and life transitions.
We work hard to serve clients who have felt misunderstood by other psychotherapists—including queer clients, people of color, and people who identify as transgender. You can learn more about the individual, relationships, and teens and family counseling we provide here at kiptherapy.com/approach.
You can select a therapist you want to work with here at kiptherapy.com/therapists.
The best way to start working with one of our therapists is to call…. You can also email. You’ll talk with one of our specialists who will want to understand what you’re looking for and help you figure out the most affordable path to therapy. We work with most insurance companies (both in- and out-of-network). That means you can focus on getting better, and stress less about costs.
During the first session, your therapist will focus on developing a relationship with and understanding of you. This may include a more detailed understanding of what is bringing you to therapy, the history of what you might be struggling with, and what your goals are for treatment. Your therapist will also review Kip’s policies and procedures and what you can expect from treatment.
After your first session, we will ask for your credit card information which is safely stored with our credit card processor. We will charge the card on file at the time of your session. We do not accept cash or checks.
We suggest working with one of our therapists for 3-6 sessions to get a feel for their personality and style. If you would like to switch therapists, you can reach out to your therapist or our operations manager. We will work with you to match you with someone that better fits your needs.
If you have any other concerns, please reach out to our clinic director at firstname.lastname@example.org.
The Kip office is currently closed due to the ongoing pandemic. All therapy sessions and groups are currently remote.
If you do not reside in New York, please do not book with us, we cannot treat you.
Kip therapists typically see clients remotely M-F from 8am-9pm, and some therapists offer weekend sessions.
You can find and review our new client steps and fill out forms here at kiptherapy.com/register, or click the link below.
Review & Sign Forms 1-4 Here
If you have any questions about these forms, please reach out to your therapist or our clinic director at email@example.com.
Let’s match you with the right Kip expert.
Kip Policies. Help us help you.
Everything you need to know for a great experience with Kip therapy.
Ensuring that all of your information and sessions are private and safe with us is one of the most important parts of building a strong relationship between client and therapist. The only situations where we can break confidentiality is if a client is actively suicidal, homicidal, and/or if a child is suspected of being abused or neglected.
We ask that our clients come to session every week, and we are not able to do biweekly sessions.
It is important that we adhere to an attendance and payment policy that allows us to continue to offer sliding scale rates and also recognize the realities of peoples’ schedules. Therefore, clients can cancel or miss one (1) appointment each quarter without charge. There are four quarters per year (Q1 January 1-March 31, Q2 April 1-June 30, Q3 July 1-September 30, and Q4 October 1-December 31). After that, you will be charged for every scheduled session that quarter (whether this session is cancelled in advance, is a late cancellation, or a no show), unless your therapist needs to cancel the session. If you do not miss a session during a quarter, that does not roll over to the next quarter (i.e., you only get one “freebie” per quarter, whether or not it is used). If you would like to reschedule an appointment that you will not be able to attend, you are welcome to try to reschedule that session with your therapist before your next session so that you will not be charged for an unused session.
Kip Therapy (“Kip” or “We”) respects your privacy and is committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you when you visit the website https://www.kiptherapy.com (“Website”).
This policy applies to information we collect:
On this Website
In email, text, and other electronic messages between you and this Website
When you interact with our advertising on third-party websites and services, if that advertising includes links to this policy
It does not apply to:
Any information We collect offline or through any other means;
Any information collected by any third party, including through any application or content that may link to or be accessible from or on this Website;
Any information covered by our Informed Consent and Notification of Privacy Practices at Kip.
Information We collect About You and How We Collect Information About You
We collect the following information from and about users of this Website:
Information You Provide to Us
We collect your first, name, last name, email address, and household income if you voluntarily provide it to us.
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with this Website, we use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
Details of your visits to this Website, including traffic data, location data, logs, and other communication data
Information about your computer and internet connection, including your IP address, operating system, and browser type
We also use automatic data collection from any third party websites on which WGT advertises
How We Use Your Information
We use information that we collect about you:
To present our Website and its contents to you
To provide you with information or services that you request from us
To fulfill any other purpose for which you provide it
To notify you about changes to our Website or any services we offer or provide through it
In any other way we may describe when you provide the information
For any other purpose with your consent
We may also use your information to contact you via emails about our own services that may be of interest to you.
Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose information about you:
To fulfill the purpose for which you provide it
For any other purpose disclosed by us when you provide the information
With your consent
We may also disclose your personal information to comply with any court order, law, or legal process, including to respond to any government or regulatory request.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
Emails from Kip. If you do not want us to email you our newsletter or about other services we provide, please opt out by unsubscribing to our emails. Each email we send you provides you with the opportunity to opt out of future emails.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Children Under the Age of 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use the Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13, we will delete that information.