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You Have Questions, We Have Answers

Frequently Asked Questions

If you have insurance you’re probably covered! We work many major insurance companies. If we determine that you have in-network or out-of-network coverage, we do all the work for you, so that you can focus less on costs and more on your well-being.

Whether or not you have insurance, book a discovery call with us and we can let you know your benefits and how much therapy will cost before your start working with a therapist here. 

We work with a wide variety of clients. Many of our clients are struggling with anxiety, depression, addictive behaviors, substance abuse, identity issues, body image issues/disordered eating, and career and life transitions.

We work hard to serve clients who have typically felt misunderstood by other psychotherapists—especially the LGBTQ+ community. Because marginalized communities so often experience significant stress and trauma related to their identities, our therapists work from a trauma-informed approach. You can learn more about the issues we work with, as well as the individual, relationships, and teens and family counseling we provide here at kiptherapy.com/focus.

The best way to start working with one of our therapists is to book a discovery call with us. It’s free and confidential. If you are unsure which therapist you want to work with, our call specialists are there to help guide you.

We also encourage you to take a look at our therapist page. You may decide that more than one therapist may better meet your needs—in that case, please let our call specialists know which therapists you’d prefer working with, and they’ll do their best to guide you (depending on availability, schedule, insurance coverage, and other factors).

During the first session, your therapist will focus on developing a relationship with and understanding of you. This may include a more detailed understanding of what is bringing you to therapy, the history of what you might be struggling with, and what your goals are for treatment. Your therapist will also review Kip’s policies and procedures and what you can expect from treatment.

We suggest working with one of our therapists for 3-6 sessions to get a feel for their personality and style. If you’re struggling to connect or feel comfortable with your therapist, we suggest you speak with your therapist about what is and isn’t working for you. If you’d still like to explore other options, we will happily work with you to match you with someone that better fits your needs. Just email our team at hello@kiptherapy.com.

We do! While most of our clients choose to work with their therapists virtually, we have opened a new location at Columbus Circle in New York City to meet with clients in person. Contact us to find out which therapists are available to meet with you in our offices.

While we would love to be able to work with clients no matter where they reside, regulations require us to work with clients who reside in New York State.

If you have any questions about filling out or accessing your registration forms, please reach out to hello@kiptherapy.com.

Let’s match you with the right Kip expert.

Kip Policies. Help us help you.

Everything you need to know for a great experience with Kip therapy.


Ensuring that all of your information and sessions are private and safe with us is one of the most important parts of building a strong relationship between client and therapist. The only situations where we can break confidentiality is if a client is actively suicidal, homicidal, and/or if a child is suspected of being abused or neglected.

Weekly sessions

We ask that our clients come to session every week, and we are not able to do biweekly sessions.

No Surprise Billing

We ensure transparency and clarity in the billing process for therapy services. It means that clients will not encounter unexpected or hidden charges for their therapy sessions. With a commitment to upfront communication, our billing practices provide a clear breakdown of fees and services. This approach allows clients to have peace of mind and focus solely on their mental well-being during their therapeutic journey, without worrying about unexpected financial surprises.

Cancellation Policy

If you need to cancel a session, we require at least 24 hours' (1 day's) notice. Sessions that are missed or cancelled without 1 day's notice incur a $100 fee for each occurrence. Weekends are excluded; therefore, appointments scheduled for Mondays must be cancelled by the prior Friday. Sessions may be rescheduled for a date within 1 week of the original appointment, based on calendar availability and your therapist's discretion. We require 12 hours' minimum notice to reschedule an appointment. A session may be rescheduled only once. If for any reason you cancel, or do not show for, the rescheduled appointment, there will be a $200 charge: $100 for the original appointment and $100 for the rescheduled appointment.


Kip Therapy (“Kip” or “We”) respects your privacy and is committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you when you visit the website https://www.kiptherapy.com (“Website”).


This policy applies to information we collect:

  • On this Website

  • In email, text, and other electronic messages between you and this Website

  • When you interact with our advertising on third-party websites and services, if that advertising includes links to this policy


It does not apply to:

  • Any information We collect offline or through any other means;

  • Any information collected by any third party, including through any application or content that may link to or be accessible from or on this Website;

  • Any information covered by our Informed Consent and Notification of Privacy Practices at Kip.


Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is to not use this Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.


Information We collect About You and How We Collect Information About You

We collect the following information from and about users of this Website:


Information You Provide to Us
We collect your first, name, last name, email address, and household income if you voluntarily provide it to us.


Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with this Website, we use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to this Website, including traffic data, location data, logs, and other communication data

  • Information about your computer and internet connection, including your IP address, operating system, and browser type

  • We also use automatic data collection from any third party websites on which WGT advertises

The technologies we use for this automatic data collection may include cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. The information we collect automatically does not include personal information.


How We Use Your Information

We use information that we collect about you:

  • To present our Website and its contents to you

  • To provide you with information or services that you request from us

  • To fulfill any other purpose for which you provide it

  • To notify you about changes to our Website or any services we offer or provide through it

  • In any other way we may describe when you provide the information

  • For any other purpose with your consent

We may also use your information to contact you via emails about our own services that may be of interest to you.


Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose information about you:

  • To fulfill the purpose for which you provide it

  • For any other purpose disclosed by us when you provide the information

  • With your consent

We may also disclose your personal information to comply with any court order, law, or legal process, including to respond to any government or regulatory request.


Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

  • Emails from Kip. If you do not want us to email you our newsletter or about other services we provide, please opt out by unsubscribing to our emails. Each email we send you provides you with the opportunity to opt out of future emails.


Data Security

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.


Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on this Website the date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting this Website and this privacy policy to check for any changes.


Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use the Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13, we will delete that information.