You Have Questions, We Have Answers

Frequently Asked Questions

If you have insurance you’re probably covered! We work with a variety of insurances. Whether you have in-network or out-of-network behavioral health coverage, we do all the work for you so that you can focus less on costs and more on your well-being. Call: (212) 575-GROW (4769) or email us at to find out if we accept your insurance.

We work with a wide variety of clients. Many of our clients are struggling with anxiety, depression, addictive behaviors, substance abuse, identity issues, body image issues/disordered eating, and career and life transitions.

We work hard to serve clients who have felt misunderstood by other psychotherapists—including queer clients, people of color, and people who identify as transgender. You can learn more about the individual, relationships, and teens and family counseling we provide here at

You can select a therapist you want to work with here at

The best way to start working with one of our therapists is to call….  You can also email. You’ll talk with one of our specialists who will want to understand what you’re looking for and help you figure out the most affordable path to therapy. We work with most insurance companies (both in- and out-of-network). That means you can focus on getting better, and stress less about costs.

During the first session, your therapist will focus on developing a relationship with and understanding of you. This may include a more detailed understanding of what is bringing you to therapy, the history of what you might be struggling with, and what your goals are for treatment. Your therapist will also review Kip’s policies and procedures and what you can expect from treatment.

After your first session, we will ask for your credit card information which is safely stored with our credit card processor. We will charge the card on file at the time of your session. We do not accept cash or checks.

We suggest working with one of our therapists for 3-6 sessions to get a feel for their personality and style. If you would like to switch therapists, you can reach out to your therapist or our operations manager. We will work with you to match you with someone that better fits your needs.

If you have any other concerns, please reach out to our clinic director at

The Kip office is currently closed due to the ongoing pandemic. All therapy sessions and groups are currently remote.

If you do not reside in New York, please do not book with us, we cannot treat you.

Kip therapists typically see clients remotely M-F from 8am-9pm, and some therapists offer weekend sessions.

You can find and review our new client steps and fill out forms here at, or click the link below.

Review & Sign Forms 1-4 Here

If you have any questions about these forms, please reach out to your therapist or our clinic director at

Let’s match you with the right Kip expert.

Kip Policies. Help us help you.

Everything you need to know for a great experience with Kip therapy.



Ensuring that all of your information and sessions are private and safe with us is one of the most important parts of building a strong relationship between client and therapist. The only situations where we can break confidentiality is if a client is actively suicidal, homicidal, and/or if a child is suspected of being abused or neglected.

Weekly sessions

Weekly sessions

We ask that our clients come to session every week, and we are not able to do biweekly sessions.

Cancellation policy

Cancellation policy

It is important that we adhere to an attendance and payment policy that allows us to continue to offer sliding scale rates and also recognize the realities of peoples’ schedules. Therefore, clients can cancel or miss one (1) appointment each quarter without charge. There are four quarters per year (Q1 January 1-March 31, Q2 April 1-June 30, Q3 July 1-September 30, and Q4 October 1-December 31). After that, you will be charged for every scheduled session that quarter (whether this session is cancelled in advance, is a late cancellation, or a no show), unless your therapist needs to cancel the session. If you do not miss a session during a quarter, that does not roll over to the next quarter (i.e., you only get one “freebie” per quarter, whether or not it is used). If you would like to reschedule an appointment that you will not be able to attend, you are welcome to try to reschedule that session with your therapist before your next session so that you will not be charged for an unused session.


Kip Therapy (“Kip” or “We”) respects your privacy and is committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you when you visit the website (“Website”).


This policy applies to information we collect:

  • On this Website

  • In email, text, and other electronic messages between you and this Website

  • When you interact with our advertising on third-party websites and services, if that advertising includes links to this policy


It does not apply to:

  • Any information We collect offline or through any other means;

  • Any information collected by any third party, including through any application or content that may link to or be accessible from or on this Website;

  • Any information covered by our Informed Consent and Notification of Privacy Practices at Kip.


Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is to not use this Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.


Information We collect About You and How We Collect Information About You

We collect the following information from and about users of this Website:


Information You Provide to Us
We collect your first, name, last name, email address, and household income if you voluntarily provide it to us.


Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with this Website, we use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to this Website, including traffic data, location data, logs, and other communication data

  • Information about your computer and internet connection, including your IP address, operating system, and browser type

  • We also use automatic data collection from any third party websites on which WGT advertises

The technologies we use for this automatic data collection may include cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. The information we collect automatically does not include personal information.


How We Use Your Information

We use information that we collect about you:

  • To present our Website and its contents to you

  • To provide you with information or services that you request from us

  • To fulfill any other purpose for which you provide it

  • To notify you about changes to our Website or any services we offer or provide through it

  • In any other way we may describe when you provide the information

  • For any other purpose with your consent

We may also use your information to contact you via emails about our own services that may be of interest to you.


Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose information about you:

  • To fulfill the purpose for which you provide it

  • For any other purpose disclosed by us when you provide the information

  • With your consent

We may also disclose your personal information to comply with any court order, law, or legal process, including to respond to any government or regulatory request.


Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

  • Emails from Kip. If you do not want us to email you our newsletter or about other services we provide, please opt out by unsubscribing to our emails. Each email we send you provides you with the opportunity to opt out of future emails.


Data Security

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.


Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on this Website the date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting this Website and this privacy policy to check for any changes.


Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use the Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13, we will delete that information.